Dedicated sales and customer service agent with over four years of experience across diverse industries including telecom, solar energy, insurance, and personal business. Skilled in communication, multitasking, data entry, and client relationship management, committed to delivering quality service and achieving sales targets.
Utilized effective verbal and written communication skills to engage clients and ensure customer satisfaction.
Provided high-quality service, resolving issues efficiently and maintaining positive customer interactions.
Managed multiple platforms and tasks simultaneously, maintaining organization and attention to detail.
Performed accurate data entry and software operations in different campaign contexts, including insurance and customer data management.
FUSION BPO
Achieved every month as a high sales performance by getting monthly bonus by for demonstrating discipline and perseverance in the skills learned in sales., Successfully handling outbounds and inbounds calls with open minded customers, expecting a solution for their issues or willing to get information about our product or service., Focus in Outbounds calls on L. A. CARE MEDICARE PLUS in the same organization Fusion about our service and having the knowledge of the Health Plan it was being offered., As a fast learner getting all info needed about the software to perform with a high standard on data entry by getting the main info about PS with qualifying questions to proceed with the transition by sending emails and links., Politely and professionally using the skills learned on programs and training to develop better quality service to customers and to the organization she was working for., LCN same company but different campaign Auto insurance data entry., Detail and focus on costumer info, by offering different Auto insurance., Multitasking with 2 monitors at the same time, using different platforms paying attention to detail and being really organized., Knowledge about our services and product made the difference between ending up with a happy or angry customer., Politely ask qualifying questions about their auto insurance, location, birth info, Driver's license information, model of their car, year, name of car insurance that they had., Paying attention to detail about computer system, customer’s speech and listening end up with a happy customer.
CATALUYA TRADRING SOLAR
Cold calling in a customer service position with sense of responsibility offering products and services for qualifying costumers., Building a pipeline with PS by showing exceptional communication and listening skills opening a bridge of understanding for what the client expects and their needs., Successfully multitasking different monitors at the same time, knowing the service I was offering., Once the PS had all the benefits info that he would get by getting our services my transition was ending up with a happy costumer., Feedbacks were very important for my develop on this organization to achieved a better performance., Attention to detail by being really organized it made it easier for me and my customers ending up with a great contribution to this company.
High School Diploma
Computer Tech Degree
Nail Technician Diploma
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Presented products and services clearly to prospects, highlighting benefits to secure customer agreements.
RH SOLUTIONS
High performance on monthly bonus for quality service calls and high rate on transfers by having the challenge to achieved higher income., Multitasking by finding apps for companies hiring within the job seekers area and at the same time making the customer feel that someone is taking them seriously., Transitioning to education by asking qualifying questions to check if PS is eligible for Education Service, If PS is interested in learning more about education, transfer to the Step Two Agent to discuss Education options., Challenging to deal with difficult customers. I found usually more than anything they just want to be listen, by having a plan of action , I just let them vent out all their frustration and then asked them the trigger question about their issue being really calm and polite., Always works as a good listener and attention to detail ending up with a happy customer., Practice makes perfection.
BUSSINES OWNER
Hands on skill that I developed by getting my degree on nails technician and having my own business., Talented to be patient and persistent dealing with just woman by design nail art and training to developed my skills., Practice makes perfection., Disciplined by being consistent and focus on my goals., Interact with clients and being a really good listener some of the skills that I build up over the years.
OXXO
Ability to learn quickly about the cashier system with efficiency and being a people person, interaction with customers and being really respectful and patient allowed me to made a contribution of having more clients in this company., Handling money in large amounts and with clarity when making cuts or inventory., Organizing was a priority for the store to keep it going more fluently and receiving suppliers with the efficiency of knowing the system that the store used when receiving and disposing of expired products., Sense of responsibility helped me developed with more efficiency my duties.
