Sydney

Demonstrated experience with Administrative Support.

Demonstrated experience with Executive Support.

Demonstrated experience with Operations Coordination.

Demonstrated experience with Project Coordination.

Demonstrated experience with Event Planning & Execution.

Conduct comprehensive inspections of guest rooms to ensure quality, safety, and brand standards are consistently met.. Perform preventative maintenance tasks, including replacing air filters, repairing caulking, touching up paint, and verifying the functionality of room fixtures and bathrooms.. Complete preventative maintenance and cosmetic repairs to maximize room readiness and enhance the guest experience.. Maintain detailed inspection records while prioritizing work to support room availability and guest satisfaction.

Managed household operations, budgeting, scheduling, appointments, and daily priorities while caring for family.

Managed corporate meetings, conferences, and social events valued between $10,000 and $80,000, overseeing all planning and execution details from contract through event completion.. Served as the primary point of contact for clients, building lasting relationships through responsive communication, attention to detail, and personalized service that generated repeat business.. Coordinated with multiple hotel departments—including catering, banquet operations, housekeeping, engineering, and sales—to ensure events were executed accurately and on schedule.. Conducted detailed pre-event reviews and inspections to verify meeting spaces met client specifications, Marriott brand standards, and operational requirements.. Successfully managed multiple concurrent events ranging from 30 to 500 attendees, adapting quickly to schedule changes and resolving issues with minimal disruption.. Selected to help train and mentor a newly hired Event Administrator, demonstrating leadership, subject matter expertise, and a commitment to team success.

Provided administrative and operational support to the Catering Director, helping manage daily priorities, client communications, contracts, and event documentation.. Coordinated Banquet Event Orders (BEOs), contracts, and scheduling to ensure accurate communication between clients and hotel departments.. Managed competing deadlines while supporting multiple high-value events, ensuring planning materials were complete and distributed on time.. Served as a key point of contact for clients and internal departments, resolving questions and coordinating updates throughout the planning process.. Prepared and maintained detailed event records, correspondence, and documentation while supporting the department’s day-to-day operations.. Recognized as Employee of the Month for outstanding performance, teamwork, and guest service.

Delivered exceptional guest service by welcoming guests, managing check-ins and check-outs, and creating a positive first impression of the hotel.. Resolved guest concerns with professionalism and empathy, identifying solutions quickly to ensure a positive guest experience.. Managed reservations, billing inquiries, cash and credit card transactions, and guest records with a high degree of accuracy and attention to detail.. Coordinated with housekeeping, engineering, and other hotel departments to ensure guest needs were met promptly and efficiently.. Balanced multiple priorities in a fast-paced environment while maintaining Marriott service standards and building positive guest relationships.