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Denisse
Customer Service & Freight Logistics Specialist with 8+ years of diverse experience
Contacto
Competencias
Extensively handled inbound and outbound customer inquiries via phone, chat, and email, providing accurate solutions and maintaining high satisfaction.
Resolved diverse customer issues efficiently, analyzing feedback and implementing strategies to improve retention and service quality.
Documented interactions and maintained customer records across multiple platforms, supporting service continuity and data accuracy.
Scheduled, tracked, and managed shipments, ensuring timely deliveries and effective communication with shippers and carriers.
Conducted outbound cold calls to generate leads, qualifying prospects, and transferring them for further sales process engagement.
Educacion
Idiomas
Resumen
Dedicated professional with over 8 years of success in customer service, retention, and logistics. Skilled in handling inquiries, resolving issues, onboarding carriers, and managing freight operations to ensure high satisfaction and efficiency.
Logros Clave
- Handled high volume customer inquiries, resolving issues efficiently and maintaining satisfaction across multiple companies including Telus Internacional, Alorica, and 24/7 AI.
- Onboarded and negotiated rates with carriers as Human Resources Manager at Fletes USA, ensuring profitable freight operations and timely shipments.
- Placed outbound cold calls at IM4U, qualifying leads and transferring prospects to sales, boosting outreach efficiency and sales funnel management.
Experiencia
Customer Service / Retention agent
Proven expertise in handling customer inquiries, resolving issues efficiently, and maintaining high satisfaction levels through personalized service., Skilled in analyzing customer feedback, identifying retention opportunities, and implementing strategies to enhance customer loyalty and reduce...
Custumer service agent
Adept at managing inbound and outbound calls, resolving customer inquiries, and troubleshooting issues in a timely and professional manner., Skilled in delivering exceptional customer experiences by actively listening, providing accurate information, and offering effective solutions., Strong...
Custumer service agent
Respond promptly to customer inquiries through live chat and email., Assist customers with product or service questions, orders, account issues, technical troubleshooting, and billing inquiries., Accurately document interactions and maintain customer records using CRM or ticketing systems., Follow...
Human Resources Manager
Act as an intermediary between shippers and carriers to coordinate freight transportation., Source and onboard qualified carriers to meet shipment needs., Negotiate rates and terms with both shippers and carriers to ensure profitability., Schedule and dispatch freight shipments while ensuring...
cold transfer specialist
Place high volumes of outbound cold calls to prospects using dialer systems or contact lists., Engage customers briefly to introduce a product, service, or offer and verify interest or eligibility., Use scripts to guide conversations, identify key qualifying criteria, and handle basic objections.,...