Tahira - Customer Service Agent with 8+ years of call center experience

Provided customer support for billing, account management, and technical issues through inbound and outbound calls.

Engaged with clients and customers in both English and Spanish, offering clear and effective communication.

Utilized Windows OS, Microsoft Office Suite, email, and internet tools to perform daily tasks and manage customer information.

Conducted sales and promoted services such as satellite programming and computer hardware upgrades.

Inbound calls in regards to billing, turn on-off gas service, transfer call to emergency line due to lick of gas, transfer to the payment department

Inbound and outbound calls from Ford Motor Credit customers for past due accounts and extensions on their accounts, fill out applications for refinance and send them to refinance department

Inbound calls from customers regarding cellular contracts, bills and payments from the customers

Inbound calls from customers for information about their bank account movements, Transfer funds from saving to checking accounts and checking to savings, reset ACH debit/credit cards pins, cancel and issue bank cards, unlock online banking users, unblock transfers been frozen due to higher amount...