Dedicated customer support and sales specialist with proven success in satellite internet, credit services, and solar energy campaigns. Skilled in communication, lead generation, and social media marketing, aiming to deliver exceptional client experiences and drive business growth.
Proven ability to deliver high-quality support, resolve issues efficiently, and enhance customer satisfaction.
Skilled in qualifying leads, supporting sales processes, and increasing conversions in diverse industries.
Strong verbal and written communication skills in English, ensuring clear, empathetic customer interactions.
Experienced in creating content and managing campaigns to drive engagement and sales growth.
Premura – U.S.-based Solar Company (Remote)
Generate and qualify leads for solar energy solutions in the U.S. market, Schedule appointments and support sales operations, Manage customer interactions professionally via phone and online platforms
Foundever (Verizon / Viasat Project) – Costa Rica
Provided technical and billing support for Viasat satellite internet customers, Assisted in sales and retention campaigns, Delivered consistent performance in customer satisfaction and sales metrics
Teleperformance Costa Rica
Supported Viasat satellite internet customers with technical and account inquiries, Worked in sales and upselling, as well as banking customer service for Merrick Bank, Handled collections and account resolutions efficiently
Concentrix Costa Rica
High School Diploma
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