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Tamil
Social Media Manager & Digital Marketing Analyst
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Competencias
Demonstrated experience with Instagram.
Demonstrated experience with Facebook.
Demonstrated experience with LinkedIn.
Demonstrated experience with YouTube.
Demonstrated experience with Content Planning.
Educación
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Resumen
Professional profile
Experiencia
Social Media Manager & Digital Marketing Analyst
Managed end-to-end social media marketing across Instagram, Facebook, YouTube, and X, including content planning, publishing, audience engagement, and performance monitoring.. Designed content calendars and campaign concepts in collaboration with creative teams, aligning post designs, captions, and messaging with overall brand and campaign objectives.. Researched trending topics and keywords to sharpen content relevance.. Synthesized constituency-level data and audience insights into actionable campaign strategies for a large-scale outreach initiative.. Supported digital marketing initiatives including SEO, keyword research, Meta Ads, Google Ads, content marketing, and campaign planning.. Coordinated influencer and volunteer onboarding and supported digital outreach campaigns to expand audience reach and engagement.. Monitored trending topics, audience engagement, and social media performance to improve content strategy.. Monitored campaign and content performance using platform analytics and developed actionable insights to support data-driven digital marketing decisions.
Assistant Operations
Assisted with daily logistics and operational activities, ensuring smooth and timely shipment processing.. Coordinated shipment tracking, order processing, dispatch, and delivery-related activities.. Coordinated with customers, delivery teams, and internal departments to resolve shipment and delivery issues.. Supported order fulfillment, documentation, inventory coordination, and day-to-day administrative operations.. Maintained accurate operational records and updated shipment information in internal systems.
Tele Call Operator
Handled inbound and outbound calls, providing accurate information and assistance to customers.. Responded to customer queries and complaints professionally while maintaining clear communication.. Coordinated with relevant teams to follow up on customer issues and support timely resolution.. Recorded customer requests, complaints, and service-related information accurately.. Maintained daily call records and supported routine administrative and customer service activities.