Experienced in remote and phone-based customer service with skills in chatbot evaluation and social media engagement. Bilingual in Spanish with understanding of English.
Applied customer service skills across phone, email, and remote channels.
Effectively communicated in Spanish, with understanding of English suited for customer interactions.
Assessed and trained IATI chatbots to improve conversational accuracy and user experience.
Participated in social network evaluations to identify opportunities and improve digital engagement.
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Displayed ability to perform customer support and evaluation tasks effectively from remote locations.
