Tatiana

Demonstrated experience with Teamwork.

Demonstrated experience with Work under pressure.

Demonstrated experience with Creativity - proactive.

Demonstrated experience with Capacity to adapt.

Demonstrated experience with Problem - Solving.

Assist customers throughout the visa application process. Review documents to ensure accuracy and compliance. Address inquiries regarding requirements, timelines, and application status. Handle complaints, refunds, and payment issues. Coordinate with internal teams and external authorities when needed. Provide timely and transparent customer updates. Maintain detailed case records in CRM systems. Ensure a positive, reliable, and trust-based customer experience

Provide technical support to customers from EMEA and NA in devices, functionality and general information. Escalate and consult complex issues that are required to provide a faster resolution to the customers

Resolving disputes, escalated cases, and complex customer issues. Bridging communication between customers, agents, and teams for smooth resolutions. Keeping detailed records, ensuring legal/regulatory adherence to minimize risks. Identifying recurring issues and suggesting enhancements to policies and workflows. Clear, empathetic, and effective communication in high-pressure situations