Tatiana - Customer Service Specialist with 5+ years in e-commerce and account security

Resolved customer issues and escalated cases efficiently at Amazon.

Handled account security issues, password processes, and fraud reports.

Interacted with US and Canadian customers, managing inquiries and troubleshooting.

Documented interactions and provided feedback to improve business operations.

Work directly with customers or internal teams (agents) to understand issues, research root causes and find practical resolutions., Handle complaints, disputes, and escalated cases using tools assigned and adhering to the company policies., Keep detailed records of every interaction, resolutions and any follow-up actions needed., Provide feedback on recurring issues or processes to help improve overall business operations or policies.

Taking calls from USA and Canada., Account changes/information update and security area by doing security process on the accounts., Managing issues about account security, security processes, security notifications, password processes and troubleshooting., Taking fraud reports, hacked accounts and payment issues., Managing orders, payments, subscriptions and memberships.