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Tayna
Customer Service & Administrative Specialist with 5+ years experience
Contacto
Competencias
Provided excellent customer support across banking, leasing, and retail environments, ensuring customer satisfaction.
Managed schedules, communications, and documentation processes for property management and customer service teams.
Facilitated effective communication between speakers of different languages, including medical and business contexts.
Entered data, maintained records, and managed invoices and lease documents in various management software.
Ensured transactions and communication adhered to relevant policies and regulations, including HIPAA and financial protocols.
Educación
Resumen
Experienced professional specializing in customer support, property management, and communication across diverse industries with a focus on accuracy and client satisfaction.
Logros Clave
- Processed lease applications and managed lease documentation updates at Staffnet Solutions.
- Responded to diverse customer queries and handled complex transactions at Western Union.
- Organized scheduling and managed communication flow across multiple roles, ensuring timely responses.
Experiencia
Admin Assistant
Entering data and uploading documents to all management software., Overseeing and responding to resident’s and owner’s requests and complaints by emails, texts and calls., Entering invoices and bills in the PM software, Schedule and review semi-annual-quarterly maintenance inspections, Notify owners completion status for maintenance inspections and communicate to staff any repairs requests., Organize and manage the schedules, coordinate meetings, and screen emails to ensure timely responses., Update lease forms and documents for existing and new tenants., Execute lease renewals.
Leasing Specialist
Processing Applications, Verify application information, including income/residence verification, when needed. Forward to the property manager for final approval., Responds to phone, texts and email inquiries including but not limited to providing leasing information, conducting virtual leasing tours, making appointments and completing application requirements., Update all Lease paperwork for lease signings., Update new Tenants information to all management software., Provide copies of all lease documents to owners and Tenants.
Interpreter
Make communication possible between people that speaks different languages., Becoming empathetic listener., Interpreting people’s thoughts and desire, I have also enhanced my memory, voice projection and word structuring., Assisting healthcare professionals with insurance verifications, appointments scheduling, billing and more., Ensure meet HIPPA regulations and have extensive knowledge in medical terminology.
Retention and Customer service Agent
Develop new strategies for customer retention activities., Respond to customer queries and address service complaints in a timely manner., Work with Sales Manager in implementing sales promotion activities., Track contracts that are soon to be expired and contact customers for renewals., Conduct product presentations to new and existing customers., Analyze customer feedbacks and develop new techniques to ensure customer retention., Provide excellent customer services and ensure customer satisfaction., Build positive working relationships with customers for repeat businesses., Explain customers about new products and benefits., Make sales calls to existing and new customers for business growth.
Customer Service –Nicaragua
Ensure transfers, incoming and outgoing wires, and other Electronic Funds Transfers are completed for customers., Process various reports and forms, and respond to email, phone, mail requests., Process recalls and amendments on wire transfers in compliance with pertinent regulations., Perform stop payments and disputed transactions., Execute advanced problem-solving skills to investigate all suspicious transactions and activity to reduce risk., Provide subject matter expertise to support internal and external members, and collaborate with internal departments to discover and provide world-class member service opportunities., Cultivate positivity and empathy while proactively educating members., Maintain and carry out knowledge related to applicable regulations, policies, and procedures., Ensure policies and procedures are compliant with applicable regulations through regular review.
Customer Service Associate
Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing customer contact., Update billing details. Add user or remove., Obtain and provide information when assisting customers with payments by phone., Ensure that policy requirements are fulfilled when assisting customer with any financial need., Explain features, advantages and disadvantages of various policies to promote all company benefits and gain customers thrust., Answer billing questions, explain charges and account status., Monitor insurance claims to ensure they are settled equitably for both the client and the insurer., Perform tasks, such as maintaining records and updating customers information.
Cashier
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations., Operating scanners, scales, cash registers, and other electronics., Balancing the cash register and generating reports for credit and debit sales., Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer., Processing refunds and exchanges, resolving complaints., Bagging or wrapping purchases to ensure safe transport., Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes., Maintaining a clean workspace.
Store Clerk
Going the extra mile to make shoppers happy., Following directions., Perceiving what needs to be done and doing it, such as requesting more stock for an empty shelf or opening a new checkout line during the evening rush., Learning about new items and procedures willingly and quickly., Getting along with teammates., Looking and acting professionally at all times.