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Teresa

Customer Service & Store Operations Specialist with diverse experience

Video resume

Customer Service & Store Operations Specialist with diverse experience
Please record a video speaking in English about your experience.

Contacto

Guayaquil, Guayas, Ecuador
Abierto a remoto
Disponible en CazVid
Contactar via CazVid

Competencias

Customer ServiceAdvanced

Provided friendly, efficient service in high-volume environments, handling inquiries, compliance, and support.

Store OperationsAdvanced

Oversaw daily store functions, including cash handling, sales control, inventory management, and decision support.

Airport & Check-in OperationsIntermediate

Assisted passengers with check-in, boarding, baggage, and coordinated with airport authorities.

Digital MarketingIntermediate

Supported social media content scheduling, graphic development, content publishing, and basic media editing.

Communication SkillsAdvanced

Demonstrated strong communication in customer service, airport operations, and digital marketing roles.

Educacion

BACHELOR’S DEGREE IN TOURISM AND HOSPITALITY
Universidad Tecnológica ECOTEC - Samborondón
CABIN CREW AND AIR TRAFFIC SERVICE TRAINEE
Escuela del Aire -Aeronautical Training Center - Guayaquil, Ecuador
Completed September 2022

Idiomas

SpanishNative
EnglishAdvanced
FrenchBasic

Resumen

Experienced in customer service, store management, airport operations & digital marketing. Skilled communicator, organized, and eager to grow as a remote dispatcher. Serves high-volume environments with efficiency.

Logros Clave

  • Managed daily operations of two retail stores including inventory checks and restocking, ensuring efficient store functioning.
  • Supported airport passenger processing by assisting with check-in, boarding passes, baggage handling, and liaising with authorities.
  • Contributed to brand management by developing visual identity and executing social media content plans.

Experiencia

CUSTOMER SERVICE & STORE OPERATIONS

PAUL BUNYANS COOK SHANTY
Feb 21, 2024 - May 2, 2024

Delivered agile, friendly, and efficient customer service in a high-volume tourist environment., Managed daily operations of two stores, including cash handling, sales control, and support in daily decision-making., Conducted regular inventory checks, stock control, product organization, and...

CUSTOMER SERVICE AGENT - CHECK-IN

SWISSPORT EMSA / LATAM AIRLINES
April 2025 - May 2025

Assisted customers at check-in kiosks, including boarding pass issuance and baggage handling., Supported payment processing in the boarding area and provided passenger guidance in the lobby., Acted as a liaison for baggage inspection coordination with airport authorities.

Habilidades

Customer ServiceStore OperationsAirport & Check-in OperationsDigital MarketingCommunication Skills
Publicado en CazVid - 17 may 2026
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