Dedicated retail professional with over 9 years in fuel service environments, skilled in customer care, cash reconciliation, safety protocols, and stock management. Certified in basic computer literacy and emergency assistance.
Consistently provides excellent service to customers, ensuring satisfaction and repeat business.
Accurately manages cash transactions and reconciles daily financial records.
Maintains safety protocols and monitors fuel inventory to ensure operational efficiency.
Proficient in essential computer applications to support daily operational tasks.
Sherwood Retail Centre
Operated fuel pumps and assisted 150+ customers daily in busy forecourt environment with 98.5%+ dispensing accuracy. Processed daily cash and card transactions using POS systems with 100% accurate reconciliation — zero discrepancies across 2,000+ shifts. Managed end-of-shift banking: counted floats, completed cash-up sheets, secured takings. Maintained high safety standards and followed forecourt safety procedures — zero safety incidents across entire tenure. Restocked retail items and monitored inventory levels for 200+ products; conducted weekly stock counts. Maintained a clean and safe service area: washed pumps, emptied bins, cleaned restrooms for customers and staff. Applied first aid knowledge and BAA training when assisting in 2 emergency situations — stabilized patients until ambulance arrival. Increased sales of oil, coolant, and snacks by 15% through friendly customer recommendations. Worked 12-hour shifts including nights, weekends, and holidays with 100% attendance — never late. Trained 3 new attendants on fuel operations, safety procedures, and customer service standards. Built strong customer relationships — regular customers requested my pump specifically
Engine Car Wash
Provided high-quality vehicle cleaning and detailing services for 20+ cars daily. Delivered excellent customer service — built regular client base through attention to detail. Worked effectively as part of a team in a fast-paced, deadline-driven environment. Maintained cleaning equipment and ensured proper chemical handling for safety
Basic Computer Literacy
General Cleaner Certificate
Basic Ambulance Assistant (BAA)
National Senior Certificate (Matric)
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