Thamsanqa - Customer Service & Sales Professional with 15+ years in Retail, Banking, and Customer Support

Skilled in resolving customer issues efficiently, ensuring high satisfaction and loyalty across diverse industries.

Proven ability to meet sales targets, promote products, and negotiate effectively with clients and customers.

Experienced in debt recovery and resolving disputes through strategic negotiation and communication.

Led and trained sales teams, fostering collaboration and achieving business objectives.

Respond to customer calls promptly and professionally. Investigate and resolve customer concerns efficiently. Assist customers with processing payments

Contacting debtors to negotiate and arrange debt repayment plans. Following up on non-payments and updating client accounts. Tracing and establishing contact with clients through outbound calls. Maintaining accurate records of all communication and arrangements

Conducted outbound calls to clients to promote and sell new products. Handled customer queries and followed up on invoices and payments. Achieved sales targets and maintained a high standard of customer satisfaction. Built and maintained strong relationships with clients

Led a sales team to achieve revenue targets and ensured exceptional customer service. Trained and supervised staff on sales techniques and customer engagement. Resolved customer complaints and maintained operational efficiency