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Thelma
Call Centre Agent
Contacto
Competencias
Proven ability to engage customers empathetically, handle rejection, and maintain positive communication under pressure.
Skilled in stock picking, counting, and discrepancy resolution using scanners and inventory systems.
Experienced in managing key accounts, redirecting subscriptions, and ensuring client satisfaction.
Proficient in Excel, Word, PowerPoint, and CRM tools to support administrative and client service functions.
Educación
Idiomas
Resumen
Motivated professional with extensive experience in client relations, account management, and inventory control. Skilled in customer engagement, problem-solving, and using MS Office and CRM tools to deliver exceptional service in fast-paced environments.
Logros Clave
- Managed client accounts and claims efficiently as a Call Centre Agent, enhancing customer satisfaction.
- Optimized stock supply processes at Islumko, reducing discrepancies and improving inventory accuracy.
- Handled key accounts and client subscriptions at Momentum Metropolitan, ensuring seamless service delivery.
Experiencia
Call Centre Agent
Client liason with medical accounts and claims.
Inventory picker
Responsible for stock supply as per customer orders at Shoprite DC.. Picking via scanner and stock counting with also dealing discrepancy.
Investment service Specialist
Key account handling.. Subscription redirect and client services.