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Theo
Waiter
Contacto
Competencias
Skilled in engaging clients, resolving issues, and ensuring high satisfaction levels across various sectors.
Experienced in evaluating, monitoring, and improving service and product quality in call centers and production environments.
Proficient in public speaking and hosting, with experience in Toastmasters and event hosting.
Assisted in training and mentoring staff to enhance performance and operational efficiency.
Educación
Idiomas
Resumen
Dedicated professional with a strong background in customer service, quality assurance, and team training across hospitality, BPO, and retail sectors. Adept at enhancing client experiences and ensuring operational excellence.
Logros Clave
- Enhanced customer experience through effective communication and service at La Rosa Mexican Grille & Tequileria.
- Contributed to operational efficiency and quality assurance as Subject Matter Expert at Concentrix.
- Supported high-speed production processes utilizing advanced weighing and blending systems at Bag & Bulk.
- Led training initiatives as Senior Trainer Assistant, improving team performance in call center operations.
- Excelled in fast-paced environments, demonstrating adaptability across multiple roles and industries.
Experiencia
Waiter
I worked as a Waiter throughout weekdays and weekends. Worked as a Runner as well
High-speed Bagging Plants. Dynamic Weighing Systems. Continuous and Batch Blenders
Sales Assistant
Call Center Agent
Call Center Agent & Subject Matter Expert
Worked as a Senior Trainer Assistant