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Tiago
Operational Specialist
Contacto
Competencias
Demonstrated experience with Operations Management.
Demonstrated experience with Business Administration.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Google Workspace.
Educacion
Idiomas
Resumen
Operational Specialist open to new opportunities
Experiencia
Administrative Coordinator - Surgery & Traumatology
Provided administrative and operational support for the Surgery & Traumatology department, assisting approximately 50 patients, students, and professionals per day.. Managed appointments, schedules, records, documentation, and files using internal systems and digital tools.. Maintained and updated administrative information, tracking spreadsheets, and records while coordinating with professionals and other departments.. Resolved administrative inquiries and day-to-day issues in a high-volume environment with multiple competing priorities.
Business Owner | General Management & Operations
Managed up to 4 locations simultaneously and led teams of approximately 35 employees, with end-to-end responsibility for operations, administration, and commercial performance.. Prepared and analyzed P&L statements, cost structures, budgets, cash flow, margins, and profitability to support business decisions.. Managed and negotiated with approximately 15 vendors across pricing, commercial terms, payment conditions, lead times, and deliveries, improving costs through supplier selection and negotiation.. Oversaw procurement, inventory, stock control, and replenishment planning based on consumption and demand; performed product costing, pricing, and menu optimization.. Tracked sales performance and developed promotions and commercial initiatives; managed billing, collections, accounts payable/receivable, banking transactions, and payments.. Recruited and coordinated staff, including interviews, scheduling, shifts, days off, and performance follow-up; launched businesses from the ground up and implemented process, cost, and profitability improvements.
Sales, Operations & Customer Management | Private Group
Managed and supported a portfolio of approximately 500 clients from initial inquiry through trip completion.. Designed, sold, and coordinated travel packages, including flights, hotels, transfers, reservations, and related travel services.. Managed payments, documentation, customer databases, and tracking spreadsheets while coordinating group logistics.. Provided personalized customer support and resolved changes, incidents, and travel requirements before and during trips.
E-commerce | Sales & Digital Operations
Managed online stores using Shopify and TiendaNube, including catalogs, pricing, promotions, orders, payments, shipping, and customer service.. Managed Amazon Seller Central and FBA operations for the U.S. market, including listings, inventory, pricing, and fulfillment.. Sourced directly from manufacturers in China, negotiating pricing, specifications, customization, packaging, and production for private-label products.. Coordinated international shipments from China to Amazon FBA fulfillment centers in the United States; managed the end-to-end product lifecycle from research and product development through sourcing, logistics, listing, and sales.. Familiar with 3PL fulfillment models and their integration with e-commerce and Amazon operations.