Tinotenda

IT ASSISTANT — INDUSTRIAL ATTACHMENT

Minimised disruption to daily operations by diagnosing and resolving hardware, software, printer and network connectivity issues for staff.. Improved reliability of day-to-day IT operations by installing, configuring, maintaining and troubleshooting computers, peripherals, operating systems and Microsoft Office applications.. Supported the security and availability of sensitive health information systems through LAN/Wi-Fi monitoring, system backups, user-account management and security controls.. Improved data-entry accuracy and reduced recurring support queries by supporting electronic health records, data uploads and reporting while training staff on IT systems and best practices.. Developed practical experience operating under real-world system constraints, combining technical troubleshooting with user support in a live organisational environment.