Dedicated retail professional with over five years' experience in customer service, supervision, and administrative tasks. Skilled at managing teams, maintaining detailed records, and providing excellent customer support. Committed to operational efficiency and team development.
Delivered customer service excellence through direct interactions, complaint resolution, and service quality assurance.
Supervised and trained cashiers, coordinated staff schedules, and managed team performance.
Handled accurate record management and data entry for both retail and organizational operations.
Utilized Word, Excel, and Outlook for documentation, communication, and record management tasks.
Pick n Pay Retailers
Processing transactions, handling payments, customer service
Pick n Pay Retailers
Supervising cashiers, training cashiers, handling customer complaints, scheduling
LifeSkills Hub NPO
Manage daily office operations and learner records, Handling correspondence, filing and data entry, Maintain accurate attendance and assessment records
National Senior Certificate
N4 & N5 in Business Management
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Balanced multiple tasks efficiently during retail and organizational duties.
