Experienced customer service representative with a strong background in client relations and sales support, skilled in conflict resolution, CRM use, and enhancing customer satisfaction.
Applied CRM tools to track customer interactions and improve service quality.
Resolved customer inquiries and conflicts efficiently, enhancing customer satisfaction.
Utilized written and verbal communication to deliver exceptional customer service.
Engaged in lead generation, upselling, and cross-selling to increase sales opportunities.
ALORICA
Developed and implemented strategies to improve customer retention by percentage or Specific Achievement., Provided exceptional customer service via phone, email, and chat, resolving customer inquiries., Proactively identified customer needs and offered tailored solutions, resulting in increased...
English degree
Addressed and resolved customer complaints to maintain satisfaction and loyalty.