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Tracy

3D Dental Treatment Designer at Align Technology

Contacto

Heredia, Heredia Province, Costa Rica
Disponible en CazVid
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Competencias

Customer SupportAdvanced

Experienced in resolving customer issues efficiently while maintaining high service quality.

3D Imaging & CAD SoftwareIntermediate

Proficient in using CAD and 3D imaging tools for dental treatment design and analysis.

Documentation & Case ManagementAdvanced

Skilled in maintaining detailed records and managing case information accurately.

Manufacturing SupportIntermediate

Supported manufacturing processes in the medical device industry, ensuring compliance.

Educacion

High School Diploma
Ministry of Public Education (MEP)
English Studies
Intercultura Language School

Idiomas

EnglishB2

Resumen

Dedicated professional with expertise in dental treatment design, customer support, and manufacturing support. Skilled in CAD, 3D imaging, and process documentation, committed to delivering quality solutions in healthcare and dental industries.

Logros Clave

  • Reviewed and optimized dental treatment cases, enhancing patient outcomes.
  • Provided expert recommendations to dental professionals, improving case success rates.
  • Maintained meticulous documentation, ensuring accuracy and compliance.
  • Resolved complex case issues through detailed analysis, increasing client satisfaction.

Experiencia

3D Dental Treatment Designer / Customer Support

Align Technology
2020 - 2025

Supported dental professionals by reviewing treatment cases and providing recommendations.. Maintained detailed documentation of case updates and client feedback.. Resolved case issues by analyzing doctor requests and applying appropriate modifications.. Ensured cases followed quality standards and internal procedures before final approval.. Communicated updates and clarifications to support accurate treatment outcomes.

Customer Solutions Agent

Convergys
2017 - 2018

Provided structured customer support and issue resolution following established procedures.. Documented customer interactions while maintaining service quality.

Manufacturing Agent

Boston Scientific
2017 - 2017

Supported medical device manufacturing processes in compliance with quality and safety standards.

Habilidades

Customer Support3D Imaging & CAD SoftwareDocumentation & Case ManagementManufacturing Support
Publicado en CazVid - 2 jun 2026
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