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Ulises
Customer Service & Community Management with 5+ years of diverse experience
Contacto
Competencias
Handled customer queries, support, and quality assurance across multiple roles in the tech and service industries.
Created content and managed social media platforms at IPEGUE/Profitness GYM to engage community audiences.
Provided troubleshooting, chat support, and solutions for products like Google Fiber and Microsoft Xbox.
Performed data entry, policy processing, and document management in administrative- and insurance-related roles.
Utilized CRM systems such as Nowcerts, Ezlynx, Hawksoft, and QQ Catalyst to manage customer information and records.
Educacion
Idiomas
Resumen
Experienced in customer support, social media management, and administrative functions across diverse sectors, specializing in technical troubleshooting and client engagement.
Logros Clave
- Managed social media content and engagement strategies at IPEGUE/Profitness GYM.
- Provided technical and sales support as a Customer Service Technological Advisor at a cellphone store.
- Supported back-office insurance operations and policy processing as Virtual Administrative Assistant in the insurance sector.
Experiencia
Community manager
Content creator, Social media manager
Customer service Technological advisor
Sales, Business management and administration
Customer service agent
Amazon CSA, Quality analyst, Google Fiber Chat tech support
Customer service agent
Microsoft Xbox chat tech support
Virtual administrative assistant - Insurance sector
Back-office position specialized in commercial lines, Filling Acord application for different requests, Certificates or evidence of insurance, Policy applications for renewals or new quotes, Quotes for personal lines policies (Homeowners, Personal Auto, Flood)