Versatile professional with over 5 years in customer success, virtual assistance, financial auditing, and management. Skilled in client relations, team supervision, and bilingual interpretation, delivering effective solutions across industries.
Effectively managed client interactions through various channels, de-escalating concerns and maintaining satisfaction.
Provided comprehensive assistance including scheduling, data verification, and documentation in multiple settings.
Audited financial documents, verified transactions, and prepared reports in financial and managerial roles.
Supervised hotel staff and supported management operations, improving organizational efficiency.
Martini Capital LLC
Managed client communications for a credit repair company via email, calls, and text messages., Assisted with onboarding, kickoff calls, and progress review calls., Followed up on failed payments and account reinstatements., De‑escalated client concerns and objections while maintaining retention.
Onestar
Handled customer inquiries and appointment scheduling for multiple professionals., Addressed client complaints with a focus on resolution and satisfaction., Identified and verified customer information within internal databases.
Innate Marketing
Provided information regarding medical services., Scheduled appointments for healthcare providers., Maintained clear and empathetic communication with patients.
Teleperformance
Assisted customers via phone and routed calls to appropriate departments., Resolved service issues and processed complaints., Accurately documented customer interactions in CRM systems.
Bachelor’s Degree
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Provided real-time bilingual interpretation with cultural accuracy, ensuring effective communication.
Jaime Villalobos Tamaura
Audited multiple branches to ensure accuracy of sales reports., Verified deposits and reconciled financial statements., Prepared monthly and annual financial reports.
Hotel California
Oversaw daily hotel operations, staff management, and budgeting., Implemented policies to improve efficiency and profitability., Developed marketing strategies and enhanced guest experience.
Hotel Fiesta Navojoa
Supported management in meeting organizational goals., Coordinated quality certifications and staff training programs., Supervised staff performance, inventory, accounts payable, and cash closings.
Human Quality
Provided real‑time bilingual interpretation., Maintained cultural accuracy and professional tone., Complied with ethical standards and daily documentation.
