Experienced in academic administration, bilingual customer service, and research assistance with strong project management and communication skills.
Utilized fluency in Spanish and English to facilitate customer service and academic communication.
Coordinated academic events and supported academic processes to ensure smooth operations.
Conducted literature reviews, data analysis, and survey assessments for research projects.
Performed analysis of research data to support academic studies and publications.
Pontificia Universidad Javeriana
Organization, registration, and updating of academic information in institutional databases., Preparation of presentations and support materials for students.
Capital One – Concentrix
Managed English-language communication for 70–100 daily customers holding credit cards., Handled objections and followed collections policies and procedures., Met service performance KPIs and quality standards.
Javeriana Observatory of Youth
Literature review and academic writing support for youth studies research projects, Qualitative and quantitative analysis of data and surveys.
LASA – Latin American Studies Association
Logistical support for conferences, panels, and roundtables., Activity facilitation and general coordination support., Assistance to national and international speakers.
B.A.
B.A.
Supported audiovisual editing and production tasks, providing technical feedback and support.
Pontificia Universidad Javeriana
Student support in audiovisual editing processes., Technical feedback and follow-up on academic deliverables., Teaching support in academic processes.
Capital One – Concentrix
Provided English-language support to 100–200 daily customers with debit cards and bank accounts., Managed inquiries, requests, and claims in accordance with internal policies and procedures., Logged and tracked requests in internal systems, ensuring data accuracy and confidentiality.