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Valentina
Customer Service & Event Coordination Specialist with Versatile Communication Skills
Contacto
Competencias
Delivered health insurance and general customer support via phone, email, and face-to-face contacts, ensuring client satisfaction and process accuracy.
Reviewed and verified medical and pharmacy invoices, managed medication delivery requests, and processed payments within healthcare programs.
Orchestrated event logistics including venue, catering, vendor management, and resource allocation, ensuring seamless event execution.
Processed documentation, entered data into databases, and supported operational tasks across different roles.
Negotiated and coordinated with vendors and subcontractors to meet client requirements and maintain service standards.
Educación
Idiomas
Resumen
Experienced in health insurance support, client communication, and event logistics with a focus on process accuracy and customer satisfaction.
Logros Clave
- Handled insurance verification and medical billing processes at Cigna Healthcare
- Provided comprehensive client service across phone, email, and face-to-face interactions
- Managed full event logistical planning, vendor negotiations, and budget oversight at Génesis Eventos
Experiencia
Telephone assistant
Telephone assistant specializing in invoice review and health insurance benefit coverage, Trained in pharmacy invoices and medication coverage, Worked with programs for reviewing medical and pharmacy authorizations, Verified correct coverage in both medical and pharmaceutical billing, Handled premium billing programs and health insurance activity status, Processed payments, Managed home delivery requests for medications, Provided information on additional plans that the insurance offers for customers.
Telephone, e-mail and face-to-face customer service, Answered calls, responded to emails, and spoke with clients face-to-face, Processed a range of documentation and entered information into databases, Pitched ideas on how to improve performance and efficiency.
ADMINISTRATIVE & EVENTS SUPERVISOR
Comprehensive Event Coordination: Planning and execution of all logistical aspects, including venue selection, guest management, space layout, and catering services, Client needs assessment, customized proposal design, and timely delivery, Internal team coordination for scheduling and timeline management, alongside oversight of budgets, staff, and resources, Strategic liaison with vendors and subcontractors to ensure alignment in reservations, contracts, and fulfillment of expectations.