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Valentine

Customer Service Representative (Qualifier - Life Insurance)

Contacto

Nairobi, Nairobi County, Kenya
Disponible en CazVid
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Competencias

Customer Relationship Management

Demonstrated experience with Customer Relationship Management.

Customer interactions

Demonstrated experience with Customer interactions.

Communication

Demonstrated experience with Communication.

Lead qualification

Demonstrated experience with Lead qualification.

Troubleshooting

Demonstrated experience with Troubleshooting.

Educación

Diploma, Information Communication Technology
Nairobi Technical Training Institute
2023 - Present
Kenya Certificate of Secondary Education (KCSE)
Senior Chief Koinange Girls High School
2017 - 2021
Kenya Certificate of Primary Education (KCPE)
Comejuu Primary Academy
2012 - 2016

Resumen

Customer Service Representative (Qualifier - Life Insurance) open to new opportunities

Experiencia

Customer Service Representative (Qualifier - Life Insurance)

Calls Experts
Jun 2026 - Sep 2026

Handled inbound and outbound call queues to evaluate and pre-qualify prospective clients for life insurance products.. Verified customer eligibility against specific campaign guidelines, gathered demographic data, and transferred qualified leads to licensed agents.. Maintained strict adherence to data privacy regulations while updating client profiles in the CRM system.

Customer Service Representative - T-Mobile (Telecom)

CCI Kenya
Aug 2025 - Feb 2026

Managed over 60 customer interactions daily, resolving complex inquiries concerning account billing, plan changes, and technical network issues.. Reduced call escalations and repeat inquiries by delivering clear troubleshooting steps during initial customer contacts.

Customer Service Representative - AT&T (Telecom)

CCI Kenya
Feb 2025 - Aug 2025

Assisted 50+ clients daily regarding service disruptions, account inquiries, and general network support.. Applied detailed product knowledge to identify upselling opportunities and recommend customized telecom packages.. Demonstrated high adaptability and professionalism in managing fast-paced call volumes while maintaining service quality standards.

ICT Industrial Intern

Kenyatta University Teaching, Referral and Research Hospital
Sep 2023 - Nov 2023

Provided direct IT end-user support, system monitoring, and network hardware maintenance in a modern healthcare environment.. Ensured data accuracy and operational integrity across hospital digital infrastructure.

ICT Industrial Intern

Jomo Kenyatta University of Agriculture and Technology
Sep 2022 - Nov 2022

Supported everyday campus IT operations, assisting faculty and students with software troubleshooting and network access.

Habilidades

Customer Relationship ManagementCustomer interactionsCommunicationLead qualificationTroubleshooting
Publicado en CazVid - 22 oct 2026
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