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Valeria
Maintenance Coordinator/APM
Contacto
Competencias
Handled leasing, rent collection, resident relations, and regulatory compliance for a substantial property portfolio.
Provided frontline support, conflict resolution, and client engagement across various customer-facing roles.
Led and trained teams, organized schedules, and managed performance in call centers and retail environments.
Maintained accurate records, managed client and resident data, and supported operational reporting.
Instructed phlebotomy techniques, emphasizing patient-centric care and effective communication.
Educación
Idiomas
Resumen
Dedicated professional with extensive experience in property management, customer service, team leadership, and operational support. Skilled in handling large portfolios, directing teams, and ensuring compliance. Proven ability to streamline processes and enhance customer satisfaction across...
Logros Clave
- Managed Alabama's largest property portfolio of 650 units at PURE Property Management.
- Directed a team of 25 employees, overseeing call center operations and customer inquiries at Global Agility Solutions.
- Led end-to-end back-office operations and customer support for Mr. Rekey, enhancing service efficiency.
Experiencia
Maintenance Coordinator/APM
Managed the Alabama office’s largest portfolio of 650 properties., Acted as the primary point of contact for resident inquiries and disputes., Managed the end-to-end leasing process, processing applications, and executing lease renewals., Assisted with rent collection, processing late notices, and...
Call center representative/ Data entry
Directed and motivated a team of 25 employees., Engaged in both inbound and outbound calling, overseeing payment processes and addressing customer inquiries., Effectively resolved escalated customer situations., Managed a pivotal project for 'GA.', Maintained comprehensive records...
Call center representative/Business manager
Managed end-to-end back-office operations., Assisted customers online, packing, shipping, and resolving customer inquiries., Implemented strategic cold calling and utilized marketing resources., Orchestrated effective employee management.
Phlebotomy instructor
Phlebotomy Expertise, Patient-Centric Approach, Effective Verbal Communication, Time Management & Leadership, Instructional Design, Test Preparation & Success
Retail Sales Associate
Conducted comprehensive training sessions for new hires., Led the sales team by example, consistently achieving and surpassing individual and team sales targets., Assumed responsibilities in store maintenance., Managed employee schedules.