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Nicole
Customer Service and Coordination Specialist with 2+ years in Telecom and Hospitality
Contacto
Competencias
Handled a high volume of customer interactions across email, chat, and calls, providing effective solutions.
Developed Excel spreadsheets to analyze and present data during internship, supporting project decisions.
Organized workshops and designed visual materials for project initiatives at SICA.
Managed bookings and client relationships in tele-sales roles, focusing on acquisition and retention.
Utilized Office Pack skills and digital marketing knowledge to support project execution.
Educación
Idiomas
Resumen
A dedicated professional with experience in customer interactions, data analysis, and workshop organization across telecom and hospitality sectors.
Logros Clave
- Successfully managed high-volume customer interactions at SeatGeek and AT&T, ensuring timely and accurate responses.
- Organized and facilitated workshops, developed data analysis spreadsheets, and designed visual materials during internship at SICA.
- Managed booking sales and built client relationships in telesales roles at Hilton and AT&T.
Experiencia
Intern, Regional Technical Coordination
Organized and facilitated workshops, ensuring smooth execution and participant engagement., Developed comprehensive Excel spreadsheets to analyze and present data effectively., Designed visual materials and graphics for project initiatives., Compiled information and produce concise summaries and memos for supervisor review.
Teleoperator customer service
Provide information about products or services., Provide effective solutions in an agile manner to client problems/requests., Register and update databases., Managed a high volume of customer interactions through email and chat platforms, ensuring timely and accurate responses.
Telesales operator
Provide information about products or services., Manage booking sales., Register and update databases., Managed a high volume of inbound and outbound calls on a daily basis.
Telesales operator
Provide information about products or services., Attract new clients and retain regular ones by providing specialized attention., Manage sales.