Valeria Flores brings over 13 years of experience in client support, marketing, and community management, excelling in multilingual environments with a focus on empathetic service and strategic engagement.
Applied empathetic communication and interpersonal skills across diverse roles, handling sensitive conversations and customer inquiries.
Provided technical, billing, and support services in call center and support roles, ensuring high customer satisfaction.
Developed content calendars, engagement campaigns, and community moderation for social media platforms.
Resolved hardware/software issues for Alexa devices and managed technical inquiries for clients, escalating when needed.
Ostroff Godshall Law Firm
Screened and qualified potential client for medical malpractice lawsuits, conducting empathetic Spanish/ English interviews to assess case viability while ensuring strict compliance to legal ethics., Conducted initial consultation with Spanish speaking clients seeking compensation for medical...
You Wager
Developed and executed team focused content calendars across social media and blogs to deepen fan engagement and foster community loyalty., Built and moderate online communities., Designed segmented engagements campaigns targeting casual vs. die-hard supporters through tailored content pillars...
Cafeteria Chelo
Curated visual driven social content (Instagram, TikTok) showcasing Café culture, coastal aesthetics and guest experience., Engaged residents and tourists via initiatives and user-generated content campaigns., Managed digital touch points – posting daily stories, responding comments/ DMs...
Fresh Union Food Supplies
Bachelor’s Degree
Handled back-office operations including documentation, order processing, and invoice reconciliation for various companies.
Supported back-office operations for a UK food supplier, managing vendor documentation, order processing, and compliance tracking to ensure supply chain workflow., Provided personal assistant support to management., Processed invoices, reconciled vendor statements, assisted with payroll updates and...
Amazon
Provided remote technical support for Amazon’s Alexa/Echo device, resolving hardware/ software issues, driving customers retentions through proactive education and escalating systemic flaws to engineering teams., Resolved mid complex technical issues for Alexa devices (connectivity, software...
Hotel Lizard King
Supported daily beach front hotel operations through administrative coordination, guest services and beverage assistance, ensuring seamless workflow across front desk and hospitality environments., Managed front-desk operations including check in/ out process, reservations adjustments and in-person...
Qualified Solutions LLC.
Provided critical client support and policy management for medical and auto insurance portfolios, resolving complex inquiries, claims and compliance sensitive issues with empathy and professionalism., Managed policy inquiries, claim status updates, coverage explanations for medical and auto...
SYKES
Supported AT&T Mobile customers via inbound calls, specializing in billing inquiries, technical troubleshooting and past due accounts resolutions – consistently meeting company quality and compliance standard in high volume setting., Delivered high – volume support (80+ Calls daily),...