2024 - 2025
INTAKE SPECIALIST
Ostroff Godshall Law Firm
Screened and qualified potential client for medical malpractice lawsuits, conducting empathetic Spanish/ English interviews to assess case viability while ensuring strict compliance to legal ethics., Conducted initial consultation with Spanish speaking clients seeking compensation for medical...
2022 - 2024
HEAD MARKETING AND COMMUNITY MANAGEMENT
You Wager
Developed and executed team focused content calendars across social media and blogs to deepen fan engagement and foster community loyalty., Built and moderate online communities., Designed segmented engagements campaigns targeting casual vs. die-hard supporters through tailored content pillars...
Marketing Manager
Cafeteria Chelo
Curated visual driven social content (Instagram, TikTok) showcasing Café culture, coastal aesthetics and guest experience., Engaged residents and tourists via initiatives and user-generated content campaigns., Managed digital touch points – posting daily stories, responding comments/ DMs...
2021 - 2022
ADMIN SUPPORT ASSISTANT
Fresh Union Food Supplies
Supported back-office operations for a UK food supplier, managing vendor documentation, order processing, and compliance tracking to ensure supply chain workflow., Provided personal assistant support to management., Processed invoices, reconciled vendor statements, assisted with payroll updates and...
2020 - 2021
ALEXA DEVICE SUPPORT ASSOCIATE (D2)
Amazon
Provided remote technical support for Amazon’s Alexa/Echo device, resolving hardware/ software issues, driving customers retentions through proactive education and escalating systemic flaws to engineering teams., Resolved mid complex technical issues for Alexa devices (connectivity, software...
2018 - 2020
HOTEL OPERATIONS ASSISTANT
Hotel Lizard King
Supported daily beach front hotel operations through administrative coordination, guest services and beverage assistance, ensuring seamless workflow across front desk and hospitality environments., Managed front-desk operations including check in/ out process, reservations adjustments and in-person...
2016 - 2018
FREELANCE INSURANCE RESOLUTION SPECIALIST
Qualified Solutions LLC.
Provided critical client support and policy management for medical and auto insurance portfolios, resolving complex inquiries, claims and compliance sensitive issues with empathy and professionalism., Managed policy inquiries, claim status updates, coverage explanations for medical and auto...
2013 - 2016
AT&T MOBILE - CUSTOMER SUPPORT
SYKES
Supported AT&T Mobile customers via inbound calls, specializing in billing inquiries, technical troubleshooting and past due accounts resolutions – consistently meeting company quality and compliance standard in high volume setting., Delivered high – volume support (80+ Calls daily),...
