Valeria - Customer Service & Marketing Specialist with 13+ years in client and community engagement

Applied empathetic communication and interpersonal skills across diverse roles, handling sensitive conversations and customer inquiries.

Provided technical, billing, and support services in call center and support roles, ensuring high customer satisfaction.

Developed content calendars, engagement campaigns, and community moderation for social media platforms.

Resolved hardware/software issues for Alexa devices and managed technical inquiries for clients, escalating when needed.

Handled back-office operations including documentation, order processing, and invoice reconciliation for various companies.

Screened and qualified potential client for medical malpractice lawsuits, conducting empathetic Spanish/ English interviews to assess case viability while ensuring strict compliance to legal ethics., Conducted initial consultation with Spanish speaking clients seeking compensation for medical...

Developed and executed team focused content calendars across social media and blogs to deepen fan engagement and foster community loyalty., Built and moderate online communities., Designed segmented engagements campaigns targeting casual vs. die-hard supporters through tailored content pillars...

Curated visual driven social content (Instagram, TikTok) showcasing Café culture, coastal aesthetics and guest experience., Engaged residents and tourists via initiatives and user-generated content campaigns., Managed digital touch points – posting daily stories, responding comments/ DMs...

Supported back-office operations for a UK food supplier, managing vendor documentation, order processing, and compliance tracking to ensure supply chain workflow., Provided personal assistant support to management., Processed invoices, reconciled vendor statements, assisted with payroll updates and...

Provided remote technical support for Amazon’s Alexa/Echo device, resolving hardware/ software issues, driving customers retentions through proactive education and escalating systemic flaws to engineering teams., Resolved mid complex technical issues for Alexa devices (connectivity, software...

Supported daily beach front hotel operations through administrative coordination, guest services and beverage assistance, ensuring seamless workflow across front desk and hospitality environments., Managed front-desk operations including check in/ out process, reservations adjustments and in-person...

Provided critical client support and policy management for medical and auto insurance portfolios, resolving complex inquiries, claims and compliance sensitive issues with empathy and professionalism., Managed policy inquiries, claim status updates, coverage explanations for medical and auto...

Supported AT&T Mobile customers via inbound calls, specializing in billing inquiries, technical troubleshooting and past due accounts resolutions – consistently meeting company quality and compliance standard in high volume setting., Delivered high – volume support (80+ Calls daily),...