Valery is a dedicated accountant with over a decade of experience across finance, customer service, and logistics. Skilled in negotiation, client management, and bilingual support, Valery excels at delivering impactful solutions and maintaining strong professional relationships.
Expertise in handling diverse client inquiries, ensuring high satisfaction and loyalty.
Skilled in financial negotiations, payment agreements, and case settlements.
Proficient in tracking shipments, coordinating with transport teams, and managing billing.
Fluent in English and Spanish, facilitating effective communication across platforms.
Juridica Colombia
Contacted customers for portfolio collection., Negotiated and arranged payment agreements., Reviewed and organized legal documentation., Provided excellent customer service., Maintained accurate client records.
Nube Solutions
Provided customer assistance via live chat., Enrolled clients into company services., Negotiated payment agreements with customers., Interacted directly with banks and courts to settle cases., Processed and documented transactions accurately.
Sykes
Answered incoming calls providing customer solutions., Reviewed and verified client information., Managed and updated databases accurately., Handled customer queries via email and chat., Resolved technical issues and escalated complex cases.
Perfiles y Soluciones Logísticas
Tracked and traced shipments ensuring timely delivery., Prepared and issued billing statements., Handled client inquiries via email and phone., Coordinated with drivers and transport companies., Verified and processed shipment documentation.
Foreign trade technician
Certification
Accounting
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Accurate and efficient data management using Salesforce, billing systems, and MS Office.
Alo Bilingual
Provided bilingual customer service., Scheduled appointments and managed calendars., Responded to customer emails and phone calls., Handled inbound and outbound calls., Maintained customer satisfaction through effective communication.
