Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Metric analysis (AHT, CSAT, QA score).
Demonstrated experience with Action plans.
Ibex Nicaragua
Handled complex customer inquiries ensuring high satisfaction levels (CSAT).
Landterra Nicaragua
Managing high-volume communications and providing technical support under international standards.
XpertsNicaragua
SitelNicaragua-Foundever
Teleperformance
Bachelor’s Degree
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Demonstrated experience with Feedback.
Sitel Nicaragua
QARole:Monitored interactions, evaluated agent performance, and conducted coaching sessions to meet team KPIs., AgentRole:Delivered multichannel customer support and managed CRM tools effectively.
Concentrix
JL Griffith Sucesores S.A.
Managed daily bookkeeping, bank reconciliations, and financial documentation control.
Mecabasa
