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Vanessa
Customer Service and Tech Support Specialist with 3+ years of diverse experience
Video resume
Contacto
Competencias
Provided billing, tech support, and sales support within the telecom industry, ensuring client satisfaction.
Managed and supported teams in technical support and sales environments, fostering team motivation.
Delivered technical support for telecom services and devices, troubleshooting customer issues effectively.
Conducted small sales, leads searching, and customer retention strategies for telecom and health sectors.
Shown to possess strong interpersonal skills, organization, and motivation abilities in team and client interactions.
Educacion
Idiomas
Resumen
Experienced in customer service, technical support, and team management with a focus on telecom and health sectors.
Logros Clave
- Progressed from Customer Service Expert to Team Manager within Sutherland, managing tech support and sales teams.
- Handled billing inquiries, technical support, and small sales for leading telecom clients, demonstrating role versatility.
- Supervised law firm customer interactions, coordinating information gathering and client communication.
Experiencia
Customer Service Expert (T MOBILE)
Billing inquiries, retentions, tech support, small sales such as devices, accessories, and new lines.
Team Manager (COX)
Tech support, crossed sales.
Team Manager (NEXA)
Assist Law firms gathering all the information from potential customers and current customers.
Sales Representative (ALPINE HEALTH)
Billing inquiries, leads searching, sales.