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Vanessa
QA Analyst
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QA Analyst
Perform end-to-end manual testing for web and mobile applications. Design, execute, and maintain automated test cases to support regression testing. Develop detailed test plans, test cases, and test scenarios for new features. Translate technical requirements into clear, user-friendly test documentation. Contribute to shift-left testing strategy, identifying issues early in development. Collaborate with developers and product managers during sprint planning and refinement. Provide QA feedback on requirements and functionality to ensure quality standards. Own and maintain test suites, ensuring high coverage and reliability. Investigate and resolve test failures, improving automation stability. Drive continuous QA process improvements to enhance team efficiency
Customer Support Specialist
Managed inbound customer support via phone and email. Troubleshot and resolved basic technical issues. Documented and reported bugs and defects to development teams. Collaborated with internal teams to ensure timely issue resolution. Escalated complex technical problems to IT support teams