Vanessa - Analista de Cobranzas en Bosch

Experiencia en conciliación, seguimiento y recuperación de pagos pendientes.

Capacidad para crear reportes y dashboards en Power BI y Excel para toma de decisiones.

Habilidades en manejo de llamadas y resolución de consultas en entornos de alto volumen.

Dominio de SAP, AS400, GetPaid, y Microsoft Office para procesos administrativos.

Routinely run required reports and manage spreadsheets to identify overdue invoices.. Investigate and reconcile overdue accounts/invoices.. Maintain accurate records of overdue accounts and collection efforts.. Perform all audit functions accurately and meet audit deadlines.. Analyze Dun & Bradstreet credit reports and references to extend credit to clients.. Resolve short salaries, debit notes and unused credits with clients.. Process and send statements.. Keep client files organized.. Performs other related duties as assigned by management.. Train new division personnel.. Managed CIP files and conducted annual training for all staff.

Field a high volume of in-bound calls and assess customer needs. Distribute calls when necessary to other resources to ensure customer's needs are handled in a timely fashion. Work in conjunction with outside sales representatives to provide pre-and/or post-sales support.. Promote DHL Express services & products to customers.. Other duties as assigned.