Vanessa - Software Engineer with 5+ years in web development and system architecture

Utilized JavaScript extensively for front-end development and interactive features.

Built responsive user interfaces using React.js for multiple client projects.

Developed server-side components and RESTful APIs with Node.js.

Designed and maintained relational databases to support application data needs.

Delivered bilingual (English/Spanish) customer support for Zara’s e-commerce operations, handling inquiries on products, returns, exchanges, logistics, and delivery tracking., Managed order tracking and case resolution, including lost or damaged shipments, by liaising with carriers and processing claims when necessary., Verified proof of delivery and coordinated updates with transport companies to ensure accuracy and timely communication., Consistently met KPIs for response time, case quality, and productivity, managing a high daily volume of logistics-related inquiries in a fast-paced environment., Developed strong skills in problem-solving, multitasking, and effective communication while collaborating with internal departments to resolve complex delivery cases.

Supported administrative operations and document management for the Social Responsibility department., Assisted internal and external clients, ensuring timely responses and follow-ups., Prepared reports and maintained updated databases., Gained experience in administrative support, organization, and cross-team collaboration in a corporate logistics environment.

Specialized in administrative processes and organizational support., Participated in a 6-month internship in the area of Social Responsibility.