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Vedansh
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Competencias
Demonstrated experience with Product Performance Analysis.
Demonstrated experience with Product Metrics.
Demonstrated experience with Key Performance Indicators (KPIs).
Demonstrated experience with User Behavior Analysis.
Demonstrated experience with Funnel Analysis.
Educacion
Resumen
Professional profile
Experiencia
Product Analyst
Partner closely with product managers, engineering leads, and clinical operations teams to define detailed product requirements and prioritize a multi-quarter roadmap for member-facing healthcare platforms, ensuring every feature is grounded in clinical, claims, and utilization data rather than assumption.. Design, build, and maintain end-to-end KPI dashboards in SQL and Tableau that track member engagement, care-gap closure rates, platform adoption, and retention, then present these insights in monthly business reviews to directors and VP-level stakeholders to inform go/no-go product decisions.. Independently design, launch, and analyze A/B and multivariate experiments for new product features, applying statistical rigor to quantify the impact of changes on member satisfaction, engagement, and utilization while ensuring all experimentation is fully HIPAA-compliant.. Collaborate daily with UX researchers, clinical subject-matter experts, and compliance teams to translate qualitative member feedback and regulatory requirements into clear, testable feature specifications, reducing requirement rework and shortening the backlog-grooming cycle by streamlining intake.. Serve as the primary analytics point of contact during sprint planning and release readiness reviews, proactively flagging data quality issues, tracking post-launch feature performance, and driving root-cause analysis on any metric regressions to protect member experience.
Product Analyst Intern
Supported the senior product team in analyzing end-to-end member journey data across digital health tools, mapping drop-off points and friction areas in the enrollment and care-navigation funnels, and packaging findings into a data-backed brief that informed quarterly roadmap planning.. Assisted in writing detailed user stories, acceptance criteria, and edge-case scenarios for a new care-navigation feature, working side-by-side with engineering and QA in an Agile/Scrum environment to ensure requirements were unambiguous and testable before sprint commitment.. Built and automated recurring SQL- and Python-based reporting pipelines that replaced manual, spreadsheet-driven data pulls, freeing up analyst hours each week and giving the product team faster, more reliable access to engagement and usage metrics.. Conducted competitive and market research on digital health engagement tools, synthesizing findings into a presentation for product leadership that helped shape the prioritization of upcoming member-experience initiatives.. Partnered with data engineering to validate the accuracy of new event-tracking instrumentation, identifying and resolving discrepancies between raw event logs and downstream dashboards prior to a major platform release.
Business Analyst
Led end-to-end process-mapping and gap analysis engagements for global enterprise clients as part of Genpact's business process management and digital transformation practice, documenting as-is workflows across multiple business functions and identifying high-impact opportunities for redesign.. Analyzed large volumes of operational and financial data to pinpoint process inefficiencies and bottlenecks, then delivered structured recommendations to client stakeholders that measurably improved SLA adherence and reduced average case turnaround time across key process areas.. Partnered continuously with onshore client teams and offshore delivery teams across time zones to gather detailed business requirements, translate them into current-state and future-state process documentation, and align both sides on a shared implementation plan.. Supported the design, testing, and phased rollout of Robotic Process Automation (RPA) initiatives for repetitive, rules-based transactional work, coordinating with automation developers and business owners to validate bot logic against real-world exceptions before go-live.. Built and maintained recurring MIS reports and executive dashboards for client operations leadership, consolidating throughput, quality, and cost metrics into a single view that became the primary tool used in monthly governance reviews with the client.
Business Analyst Intern
Supported analytics for customer experience operations across multiple healthcare and BFSI client accounts, tracking call-center and back-office performance metrics such as average handle time, first-call resolution, and customer satisfaction scores on a daily and weekly basis.. Assisted senior analysts in preparing detailed process documentation and quality-audit reports for client operations, systematically reviewing call transcripts and case files to identify recurring errors and flag targeted training and workflow improvement opportunities.. Compiled, cleaned, and validated large operational data sets pulled from multiple source systems, ensuring accuracy and consistency before they were used in senior-level client performance reviews and monthly business reports.. Contributed to root-cause analysis of client escalations by cross-referencing operational data with quality-audit findings, helping the team distinguish one-off errors from systemic process gaps that needed corrective action.. Supported the transition of a new client account onto the operations floor by helping document standard operating procedures and building simple tracking sheets that the operations team used to monitor early-stage performance against contractual targets.