Venezuela - Data Analyst with 5 years of experience in market research and analytics

Utilized statistical tools and software to interpret complex data sets and generate actionable insights.

Designed and executed queries to extract, manipulate, and analyze large databases for reporting purposes.

Created dashboards and visual reports using tools like Tableau and Power BI for stakeholders.

Conducted qualitative and quantitative research to inform marketing strategies and product development.

Called patients to provide cost estimates prior to their scheduled appointments., Contacted patients regarding outstanding balances and assisted them in making payments., Processed patient payments securely using Flywire., Collected and entered insurance and billing information accurately into the system., Forwarded complete insurance documentation to the billing team responsible for claim submission., Maintained confidentiality and ensured HIPAA compliance throughout all processes.

Assisted clients with inquiries, appointment coordination, and post-service support., Helped customers navigate warranty processes and service requests with professionalism., Ensured accurate documentation of client interactions and maintained updated records., Delivered clear information on products and services to improve client satisfaction.

Provided front-line support by addressing user concerns and resolving system-related issues., Recorded and tracked support requests, ensuring accurate documentation and timely escalation., Strengthened administrative support skills through regular coordination with internal teams., Contributed to continuous improvement initiatives, enhancing service quality and client satisfaction.