Teleperformance
Resolved inquiries, managed complaints, processed requests, and offered timely solutions, always maintaining an empathetic approach focused on customer satisfaction., Answered phone inquiries using effective communication and interpersonal skills to foster customer loyalty., Promoted discounts and offers from various brands.
Benedetto Coffee Shop
Customer service, paying attention to the details of beverage orders, Updating and controlling supplies, Cleaning general areas
ORACLE
Advised hiring managers on best practices for interviewing and candidate selection, ensuring alignment with company values and goals., Analyzed recruitment data to identify areas for improvement and implemented strategies to enhance the effectiveness of the process., Gathered and summarized large amounts of relevant information, and input it accurately into the database., Coordinated and scheduled clients for appointments, meetings, and other appearances., Built and maintained a network of potential candidates through proactive market research and ongoing relationship management., Stay updated on industry trends and best practices in talent acquisition.
High School Diploma
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Secretary of Urban Development and Ecology (SEDUE)
Managed administrative files and handled procedures related to obtaining construction licenses, regularizations, extensions, and land use., Gathered and summarized information for attorneys., Maintained organized legal documents and case files, providing regular updates to attorneys.
Bufetec
Gathered and summarized information for attorneys, ensuring all necessary details were collected for each case., Conducted initial client intakes over the phone, via email, or during virtual meetings., Coordinated and scheduled clients for legal appointments, meetings, and other appearances, while maintaining organized case files and providing regular updates to both clients and attorneys., Tracked potential legal cases and communicated effectively with clients to gather and verify case information and documentation.
