Veronica - Customer Service & Team Management with 5+ years in Service Industry

Provided bilingual support through email, chat, and phone, managing customer inquiries and issues.

Supervised teams across customer service, pharmacy, and retail environments, including coaching and performance monitoring.

Managed inventory control, cash flow, and order processing in pharmacy, retail, and food service settings.

Created databases, processed invoices, and tracked orders to streamline internal operations.

Trained pharmacy and store staff, conducted coaching sessions, and supervised onboarding processes.

Provided bilingual customer support (English and Spanish) through email, chat, and phone channels., Delivered real-time support to agents, ensuring compliance with quality and policy standards., Temporarily supervised teams of up to 20 agents, managing payroll, STAR method, KPIs, reports, and...

Provided in-person, phone, and written customer service., Prepared quotations, processed invoices, and tracked orders., Managed inventory control and payment processing., Data entry.

Dispensed medications and provided health guidance to customers., Managed inventory and point-of-sale systems., Trained and supervised staff members.

Conducted cold sales and recruited new donor members., Trained new promoters and monitored goal achievement.

Assisted patients, handled sales, and managed cash and inventory orders., Trained and supervised pharmacy staff.

Managed inventory, cash flow, and a team of six employees., Oversaw customer service and supply orders.