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Veronica
Customer Service & Team Management with 5+ years in Service Industry
Contacto
Competencias
Provided bilingual support through email, chat, and phone, managing customer inquiries and issues.
Supervised teams across customer service, pharmacy, and retail environments, including coaching and performance monitoring.
Managed inventory control, cash flow, and order processing in pharmacy, retail, and food service settings.
Created databases, processed invoices, and tracked orders to streamline internal operations.
Trained pharmacy and store staff, conducted coaching sessions, and supervised onboarding processes.
Educacion
Idiomas
Resumen
Experienced in bilingual support, team supervision, and administrative functions across healthcare and retail sectors.
Logros Clave
- Supervised teams of up to 20 agents, overseeing payroll, KPIs, and reports at Alorica.
- Provided bilingual customer support via multiple channels, ensuring quality standards.
- Led training and supervision for pharmacy and retail staff, optimizing team performance.
Experiencia
Customer Service Representative / Temporary Team Manager / Temporary Onboarding Manager / Floor Support / Special Projects
Provided bilingual customer support (English and Spanish) through email, chat, and phone channels., Delivered real-time support to agents, ensuring compliance with quality and policy standards., Temporarily supervised teams of up to 20 agents, managing payroll, STAR method, KPIs, reports, and...
Administrative Assistant
Provided in-person, phone, and written customer service., Prepared quotations, processed invoices, and tracked orders., Managed inventory control and payment processing., Data entry.
Health Advisor / Store Supervisor
Dispensed medications and provided health guidance to customers., Managed inventory and point-of-sale systems., Trained and supervised staff members.
Store Promoter
Conducted cold sales and recruited new donor members., Trained new promoters and monitored goal achievement.
Pharmacy Assistant
Assisted patients, handled sales, and managed cash and inventory orders., Trained and supervised pharmacy staff.
Store Manager
Managed inventory, cash flow, and a team of six employees., Oversaw customer service and supply orders.