Versatile manager with over 9 years of experience in the music industry and B2B sales, specializing in relationship management, event production, and business growth strategies. Adept at delivering impactful solutions and fostering collaborations.
Excel at building and maintaining strategic relationships within the music and corporate sectors.
Proficient in coordinating production activities, managing timelines, and ensuring seamless event execution.
Skilled in identifying opportunities, engaging clients, and closing high-value deals.
Effective in managing public relations and communication strategies to enhance brand presence.
Music Industry
Maintained strong bonds with key figures throughout the music industry such as promoters, brands, labels and more.. Production and logistics needed to achieve established goals within timeframes.. Managed agenda securing all appointments and tasks were attended.. Managed and motivated employees to be productive and engaged in work.. Maximized performance by monitoring daily activities and mentoring team members.. Improved marketing to attract new customers and promote business.. Developed detailed plans based on broad guidance and direction.. Defined clear targets and objectives and communicated to other team members.
Plantronics (Polycom)
Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.. Came up with detailed plans to enhance sales management and prioritize long-term business goals.. Spearheaded cross-functional teams towards achieving common goals, ensuring alignment of objectives across departments.. Used SalesForce to handle current portfolio and prospective leads.. Conducted regular meetings with key decision-makers to build positive and productive relationships.. Reviewed client concerns and recommended appropriate changes to supervisors.. Engaged with customers to build business relationships.
Associate's Degree
In my experience, I've used Salesforce before. I think it's a great tool since it helps you keep track of every single aspect of your customers, of a sell that you're doing. You can also tell how the company is structured, um and probably the way that it helped me improve communication and efficiency was just keeping a record of what what we have done with that with that actual account and probably helping out moving forward with their deployments, with their headset replacements, with their, um I mean, even things like things like uh following up with a birthday and just sending a birthday reminder. That also helped out a lot to create this bond with our customers.
In my experience, the tool that I've used the most is Salesforce. So Salesforce, I think it's a great platform. You basically have everything there. You can add notes, you can add reminders, you can add even like birthday reminders and I mean, whatever. So it helps you keep track of every single aspect of a customer, of a sale that you're doing. I don't know if this is a platform that you guys use for it, if you're tracking and your day-to-day, but for me, Salesforce has been a great tool. I don't know what else I'm gonna say about it.
So, deliveries and pickups weren't really an issue on my side because we didn't actually sell the product directly. So how the customers would get the product would be through our authorized distributors. And I did get involved whenever there was a deployment that wasn't going the way that it was expected. But usually with a phone call or actually calling the manufacturing facility, it would all get solved quickly.
Deliverys weren't usually a problem for me, since we had a very tight structure regarding our distribution. Customers would actually go through our authorized distributors to get their products. So what I would do is just check in on them, see how that was going. If there was any kind of issue with our distributors, I would call them directly. Or I would also work with our facility, a manufacturing facility, to see if the deadlines were going to be met.
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Good morning, this is Victor, and I want to tell you a little bit about how I handled multiple dispatch requests on my last role. This was for Plantronics, the headset company. They actually manufactured the headsets that everybody used on call centers, which meant that mostly my customers, which were based on the northeast part of the U.S., were corporate. So that means they had probably over 500 agents. So they would usually come in through requests over the phone, on email, and what I would do is I would prioritize that based on the revenue that the account was going to give us. So, and well, also the timing, because deployments, like larger deployments usually took years for it to happen. So I would probably do a measurement on how quickly revenue was going to come in and how much revenue was going to come in. That's the way that I prioritized them.
Good morning, this is Victor. I want to tell you a little bit about how I handle multiple dispatch requests and the strategies that I use to prioritize them. On my last role, I worked for Plantronics, the headset company, as an inside sales agent. This was for the business development area, and we did inside sales. So on a regular day, what I would do is I used to handle the northeast part of the US, that was my territory, and any large corporation that was there, they were my customers. So I would get calls from them every day, didn't matter the hour, and they had either questions, they had issues with their products, they were going through large deployments. So what I would do is I would put a list of the pending requests that I had for each day, and based on the urgency, based on the revenue that probably that would be leaving us because of the deployment that the customer was going through, I would prioritize that. Usually I would focus on newer customers that they weren't very aware of how we worked, that our relationship was very just starting. So I would take care of them so they knew how our service was, how we handled their issues. And with the long-term customers that we had, I probably took that a little bit on the soft side because they knew that we always solved their issues. But it didn't matter if problems...
Good morning, on my last role, I used to work for Plantronics, the headset company, as an inside sales agent B2B on the business development area. So basically, I would handle all sales that occurred on the Northeast part of the US. This is for large corporations that have large deployments. So what I would do to dispatch their requests was, first of all, we had an agenda that was organized through Salesforce, the platform. So we would know exactly what to do each day. Since we had that programmed, in case that something would arise that required immediate attention, we would focus on that as well. And mostly, on a day-to-day basis, I would handle the inquiries that the customers had regarding new product, regarding a product that wasn't working for them. So I would take care of that each day.
