Experienced call center agent with 8 years of diverse roles across customer support, technical support, supervision, and recruitment.
Provided support and assistance to customers, resolving queries efficiently in a high-volume environment.
Handled technical issues and escalations, supporting customers in troubleshooting and resolving problems.
Supervised teams and conducted training sessions to improve team performance and customer satisfaction.
Participated in recruiting processes and managed appointment scheduling to coordinate customer and team activities.
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