Victor - Customer Service & Support Specialist with 8 years in Call Center Industry

Ciudad de México, Ciudad de México, Méxicoen

Gained extensive experience in customer service, technical support, and escalation management over 8 years.

Progressed through roles including trainer, supervisor, and recruitment, demonstrating career development and skill expansion.

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Resumen

Experienced call center agent with 8 years of diverse roles across customer support, technical support, supervision, and recruitment.

Performed multiple functions such as appointment setting, retention, and IT support, showcasing role diversity and versatility.

Customer ServiceAdvanced

Provided support and assistance to customers, resolving queries efficiently in a high-volume environment.

Technical SupportIntermediate

Handled technical issues and escalations, supporting customers in troubleshooting and resolving problems.

Team Supervision & TrainingIntermediate

Supervised teams and conducted training sessions to improve team performance and customer satisfaction.

Recruitment & Appointment SettingBeginner

Participated in recruiting processes and managed appointment scheduling to coordinate customer and team activities.

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