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Victor
Customer Support and Operations Specialist with 10+ years in Logistics and Customer Service
Contacto
Competencias
Handled customer inquiries, resolution processes, and documentation using HubSpot, Aloware, Jotform, and Google Sheets.
Coordinated shipments, managed inventory, supervised staff, and ensured accurate order fulfillment across multiple roles.
Supervised teams of up to 10 employees, trained drivers, and led production line teams to meet operational goals.
Operated various vehicles, optimized routes, trained drivers, and coordinated logistics for local and interstate deliveries.
Ensured compliance with cGMP, SOPs, and FDA procedures through quality control inspections and documentation.
Educacion
Idiomas
Resumen
Dedicated professional with over a decade of experience in customer support, logistics coordination, warehouse operations, and team supervision. Skilled in streamlining processes, ensuring compliance, and enhancing service quality using a variety of CRM and ERP tools.
Logros Clave
- Provided professional customer support in a remote environment, utilizing CRM tools to ensure timely and accurate resolutions.
- Coordinated inbound/outbound shipments, supervised warehouse staff, and managed inventory with ERP systems, ensuring on-time deliveries.
- Led driver teams and supervised delivery operations, maintaining compliance with safety and quality standards such as cGMP and SOPs.
Experiencia
Customer Service Representative
Provided professional customer support in a remote call center environment handling high-volume inbound and outbound calls, Resolved customer inquiries, service issues, and account discrepancies while consistently meeting remote performance metrics, Followed call handling scripts, escalation...
Logistics and Warehouse Coordinator
Coordinated inbound and outbound shipments to ensure accurate and on-time order fulfillment, Collaborated with warehouse, logistics, assembly, and production teams to meet delivery schedules, Scheduled deliveries and service calls and dispatched drivers based on operational priorities, Processed...
Delivery Driver Supervisor
Operated a variety of vehicles, including vans and 26-ft box trucks, for local and interstate deliveries, Recruited, trained, and onboarded drivers on DOT regulations, safety standards, and assigned routes, Coordinated with management to optimize delivery routes and adjust schedules to meet order...
Machine Operator / Setup
Set up and operated production machines to print on various products according to job specifications, Performed pick, pack, shipping, and general warehouse duties, including sit-down forklift and pallet jack operation, Conducted quality control inspections on finished products to ensure compliance...
Assembler / Line Leader
Assembled components and products according to technical specifications, blueprints, and production guidelines, Operated air tools and other assembly equipment to ensure accurate and efficient production, Worked on multiple projects and cross-trained in different departments to support operational...
Store Manager
Managed inventory control, cash control, and store opening and closing procedures, Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices, Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on...