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Víctor
Dispatch and Customer Service Specialist with 5+ years in logistics and retail
Contacto
Competencias
Handled customer inquiries and solutions effectively in retail and field service contexts
Managed communication and scheduling between managers, customers, and field staff in moving operations
Gathered property data to support transactions and service records in a real estate context
Performed device repairs such as Wi-Fi routers and modems, providing technical support directly to customers
Demonstrated attentiveness, problem-solving, empathy, and a service-focused approach across roles
Educacion
Resumen
Experienced in logistics, customer support, data analysis, and technical troubleshooting with a strong focus on service quality and effective communication.
Logros Clave
- Supervised dispatch operations and communicated with field teams at Eco Movers Moving & Storage
- Provided customer support and issue resolution at Hot Topic, enhancing customer satisfaction
- Collected and analyzed property data as a Data Analyst at First American Corporation
Experiencia
Dispatch VA
Performed the process of communicating with managers providing needed information and updates, Coordinating pickups and confirmations with customers, Interacting with customers to help and answer inquiries, Supervising and running Dispatch and relaying information to the movers in the field
Customer Service Agent
Interacting with customers to help and provide solutions to any issues or inquiries about Hot Topic products
Data Analyst
Collecting data related to the owner's property during the process of buying and selling in order to collect debts and services performed on the property
Wireless Technician
Performed repairs on devices such as Wi-Fi router, modem, and Wi-Fi repeater, Provided customer service by visiting the customer's home, solving problems and resolving doubts about the devices