Experienced in managing customer interactions, troubleshooting, and communication within healthcare and support industries.
Handled customer inquiries, complaints, and technical issues across various roles.
Facilitated clear communication between patients, providers, and technical teams.
Resolved customer concerns effectively, ensuring timely issue resolution.
Maintained accurate records of customer interactions, product orders, and technical issues.
Coordinated scheduling and inquiries, improving operational workflow.
Broadway Support Services
Assisted clients with prescriptions and eyewear purchases., Provided solutions to enhance customer satisfaction., Managed return inquiries efficiently., Scheduled patient appointments and managed inquiries., Facilitated clear communication between patients and providers., Resolved concerns to improve satisfaction.
Teleperformance
TrueShore
L & Nuñez Asoc.
GIVI
Alorica
Assisted with product selection and order processing., Documented interactions for quality improvement.
Continuum Global Solutions
Provided technical support and troubleshooting., Ensured timely issue resolution and customer satisfaction.
Bachelor’s
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