Experienced in customer care, technical support, and client relations across healthcare, retail, and legal industries. Skilled in data entry, troubleshooting, and guiding diverse clients, with proficiency in English and Spanish.
Delivered support in healthcare, retail, and legal environments, ensuring customer satisfaction and issue resolution.
Performed data entry tasks and used CRM platforms to track customer interactions and process information efficiently.
Resolved technical issues and guided clients through troubleshooting processes, enhancing service reliability.
Communicated effectively with bilingual clients, supporting a wider customer demographic.
Luxottica
Explained policy coverage and member benefits, Data entry
Florida Blue
Advising with policy and benefits information, Processing medical claims, Booking appointments., Processing change of primary care physicians, Assisting customers using the company website, Processing payments
Samsung
Performing trouble shooting, Data entry, Setting service orders
Lisisnki Law Firm
Inbound/outbound sales, Providing information about the company and services available., Guiding the customer on the setting an appointment process
Social communication
Technical Degree
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