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victoria
Part Time Receptionist
Contacto
Competencias
Demonstrated experience with Housing & tenancy management.
Demonstrated experience with Rent arrears & debt recovery.
Demonstrated experience with Customer service & communication.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Housing-related IT systems.
Educacion
Resumen
Part Time Receptionist open to new opportunities
Experiencia
Housing Manager
Manage housing-related caseloads and provide day-to-day tenancy and customer management support.. Communicate with customers by telephone, email, text and letter regarding rent accounts, tenancy matters and support needs.. Manage rent arrears, agree payment arrangements and signpost or refer customers to appropriate financial support.. Follow arrears and possession processes, including issuing appropriate correspondence and supporting cases progressing toward legal action.. Support customers experiencing issues including homelessness, domestic abuse and antisocial behaviour, working with appropriate services where required.. Carry out tenancy sign-ups, estate inspections, debt recovery activity and arrears campaigns.. Support housing management colleagues and cover workloads during periods of absence to maintain service delivery.. Complete housing-cost verification activity with the Department for Work and Pensions and maintain accurate records for accountability.. Work collaboratively with colleagues and partner organisations to resolve issues and reduce the risk of further tenancy problems.. Adapt quickly to new tasks, software and procedures while working effectively under pressure.
Catering Assistant
Prepared and served food while following food hygiene, COSHH and PPE requirements.. Followed procedures and manufacturers' instructions and maintained high standards of cleanliness.
Domestic Cleaner
Worked to NHS procedures and policies, including COSHH, PPE and infection-control requirements.. Completed cleaning schedules across toilets, offices, wards and high-touch areas while maintaining confidentiality.. Worked alongside healthcare assistants, nurses and other ward staff.
Hairdresser & Beauty Therapist
Level 3 qualified hair stylist providing hair and beauty services to clients.. Managed salon opening, risk assessments, payments, stock checks, sterilisation and day-to-day presentation.. Worked toward brand sales targets and advised clients on suitable services and products.
Customer Service Assistant
Served customers, handled queries and complaints, processed online orders, refunds and cash transactions.. Supported stock replenishment and maintained a safe, clean and organised shop floor.
Housekeeper
Cleaned multiple lodges to a high standard within strict time limits.. Followed HASAWA, COSHH, PPE and manual-handling requirements and worked independently using initiative.
Bar Staff / Waitress
Served food and drinks, handled payments, supported events and maintained a clean and well-stocked bar.
Customer Service Assistant / 2.5 Manager
Provided customer service, opened and closed the shop, handled cash and completed banking procedures.. Supported customers responsibly and promoted upcoming sporting events.
Health Care Assistant
Provided personal care and support to elderly residents, working as part of a care team.. Supported residents with washing, dressing, meals, mobility, toileting and pressure-area prevention while maintaining dignity and confidentiality.
Beauty Consultant
Advised clients on skincare and beauty products, supported sales and maintained product knowledge.. Handled stock, appointments and supplies while working across department-store beauty brands.
Support Worker / Carer
Provided personal care, mobility, feeding and daily support for a client with a chronic physical disability.. Used specialist equipment and followed care routines with a high level of responsibility.
Retail Assistant
Customer service, stock control, cash handling, deliveries, merchandising and maintaining organised retail environments.