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Victoria
Customer Service Assistant at Consolidated Bank Ghana
Contacto
Competencias
Skilled in addressing customer needs, enhancing service quality, and fostering customer satisfaction.
Experienced in managing correspondence, records, and logistical support for departmental operations.
Proficient in oral and written communication, facilitating clear and effective interactions.
Capable of managing multiple tasks, organizing records, and supporting operational efficiency.
Highly proficient in MS Word and Excel, supporting documentation and data management tasks.
Educacion
Resumen
Detail-oriented recent graduate with hands-on experience in customer service, administration, and record management. Skilled in communication, office tools, and client engagement. Eager to contribute to organizational success.
Logros Clave
- Enhanced customer onboarding experience, improving satisfaction and engagement.
- Assisted in cross-selling banking products, contributing to increased revenue.
- Managed correspondence and visitor logistics efficiently during industrial attachments.
- Organized patient records at Maternal and Child Health Hospital, enabling quick retrieval.
Experiencia
Customer Service Assistant (National Service Personnel)
Assist customer service officers in their line of work.. Cross selling the bank's product by answering enquiries and ascertaining customer's needs.. Enhanced customer onboarding experience through clear communication and explanation of account features and benefits.. Initiating business transactions, account opening and maintenance.. Promoting Business and customer friendly environment through building excellent customer relationships.. Receiving and Attending to customers.
Administrative Assistant (Industrial Attachment)
Managed all incoming and outgoing correspondence with meticulous attention to detail, guaranteeing secure and timely dispatch and receipt of critical letters and packages.. Efficiently managed visitor flow and inquiries, directing them to appropriate personnel and resources, enhancing the overall visitor experience.. Delivered exceptional service to a diverse range of visitors and students, promptly addressing needs and resolving issues to ensure satisfaction.
Administrative Assistant (Industrial Attachment)
Organized and managed patient record archives, enabling efficient retrieval and supporting seamless departmental operations.. Managed the secure and accurate distribution of all internal and external correspondence, ensuring critical memos and letters reached departments without delay.