Detail-oriented project manager with extensive experience leading software development projects, coordinating cross-functional teams, and managing client relationships.
Led project planning, execution, and delivery across multiple software initiatives.
Collaborated effectively with clients, team members, and external vendors to meet project goals.
Applied Agile practices to improve project workflows and team productivity.
Tracked project budgets and optimized resource allocation to maximize ROI.
Allied Global
Provide an avenue for employees from a wide portfolio of companies to report workplace related concerns.
Intouch CX
Provided high level customer service experience, attention to detail, managed security procedures for a real estate company and report rental scam claims.
LanguageLine Solutions
Spanish and English legal and medical interpreter for public and private companies.
Telus
Provide technical support in development and design of personal and business web pages.
High School
Middle School
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Monitor calls, score and evaluate, provide feedback and coaching, create detail reports and analysis based on call evaluation, participate in calibration sessions with other QA specialists and team leads to ensure consistency in evaluating agent performance., Oversaw a team of 18 agents, creating attendance reports, KPI reports, weekly 1 on 1 coaching, develop and improvement plans, take sup calls, and act as an advocate between agents and operations team.
ACS
Tier 2 customer service and logistics agent for shipping carriers
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Customer service, sales of insurance for household appliances, technical support for retail stores and booking services for casinos and hotels
