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Violeta
Customer Service & Data Entry Specialist with 5+ years' experience
Contacto
Competencias
Provided outstanding customer service and support across call centers, retail, and participation programs, ensuring client satisfaction.
Handled large volumes of data entry, electronic and hard-copy document handling, and record keeping for organizations and governmental agencies.
Resolved complex technical issues for customers via call centers, utilizing troubleshooting skills and advanced resolution procedures.
Skilled in Microsoft Office tools, inventory management, and general clerical tasks to support organizational operations.
Effectively explained program benefits, resolved customer concerns, and negotiated solutions with poise and patience.
Educación
Idiomas
Resumen
Dedicated with extensive experience in customer support, data management, and technical troubleshooting across various industries, focused on delivering quality results.
Logros Clave
- Handled customer complaints and resolved concerns effectively in multiple roles including technical support and customer service.
- Performed heavy data entry and document management across various organizations, ensuring accuracy and timeliness.
- Consistently achieved high performance metrics in technical support, ranking 1st or 2nd monthly based on call handling and customer satisfaction.
Experiencia
Independent Lifeline agent
Performed heavy data entry, Ability to multi-task and prioritize effectively, Resolved customer complaints and concerns with strong verbal and negotiation skills, poised and patient when dealing with clients, Ensure participant files contain all necessary and up-to-date participation documentation, Explain to the customer the benefits of the program, Responsible for helping customers by giving away free Android smartphones that come with free service & data to qualified applicants
Data entry clerk
Trained, and acted as a resource for employees, Answered questions and or concerns pertaining to records and files, Acted as back up IT technician when necessary, Entered data by alphabetic & numeric information according to the required format, Assisted as backup to any department as needed, Kept record of work completed (Excel), Performed heavy data entry
Team member
Ability to multi-task and prioritize effectively, Cleaning work stations and answering questions about menu items, policies, and services, Focus not only in providing the highest form of customer service but also in ensuring that guests will enjoy an enjoyable and hassle free dining experience, Team Members are expected to cope from the stress and pressures brought about by this job position
Technical support
Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures, Outstanding analytical, problem-solving and troubleshooting ability, Achieve consistent 1 or 2 ranking in monthly metrics, including call duration, number of calls and customers satisfaction ratings, Resolved customer complaints and concerns with strong verbal and negotiation skills, poised and patient when dealing with clients
Sales associate/Customer service
Provide excellent customer service, help them to select the product they need, Help the customer with any problem or doubt about any product, Help other workers to finish the job at time providing an excellent service, Do inventories about the product
Demonstration- Sales/impulse promoter
Manage food products, Explain to customers the benefit of the products selected for each day, Prepare different samples for each product, Do inventories about the product
Data entry clerk / Document control
Responsible for compiling and maintaining each of electronic and hard-copy documents, Type all physical documents, converting them into computer files stored on disks, hard drives or CD-ROMs, Take care that duties are done on time