Viridiana - Recruiter and Administrative Professional with 5+ years in HR and Team Management

Handled candidate screening, database management, and interview coordination to support recruitment efforts.

Led virtual teams, managed schedules, and trained new virtual assistants, ensuring operational efficiency.

Provided customer support via calls and emails, maintained positive relationships with clients, and handled language translation.

Tracked and organized data across platforms like Google Sheets, Notion, and CRM systems, supporting various operational tasks.

Created marketing materials, managed social media responses, and tracked campaign responses for real estate and nonprofit clients.

Completed a course in PSG/Everise campaign for the recruitment process to assist US Candidates., Compass, Upnify and Bamboo platforms are tools used for candidate follow-ups., Assist candidates in Mexico with the recruitment process and human resources., Keep track of database, response, call logs, candidates information, filter and receive applications in Google Excel., Task management and team communication, Monday.com, Filter and communicate with candidates using Crazy call, Bria and Whatsapp business., Presented Crazy call functions to the team as QA, Paper screen each candidate's profile and assign jobs or campaigns they qualify for., Assist candidates with interview preparation, filter candidates during interviews, and create memorandums with Google Docs, Google drive during Google meets zoom or Microsoft teams platforms., Volunteer ambassador for New Comienzos Book drive in benefit for Schools in Mexico., Network, promote, and support company culture and look for organic candidates using Facebook., Create project presentations and fliers using Canva., Receive and create announcements via loom., Chanel each candidate to nonprofit services in case of an emergency., Supported New Comienzos Digital Agency as a Team leader., Kept track of Marketing Facebook posts and responses., Requested and followed up for in kind support requests with the shareway.com, Followed up with grant request in benefit for the community using grantwatch.com, grant station.com.

Managed the team’s calendar., Set appointments with the full client’s information in a detailed manner. Confirm my superior's and clients' upcoming appointments daily., Follow up and inform customers of the status of the current projects., Provide information about company services via email or text prior to appointments., Orient and train onboarding of new virtual assistant agents., Data entry in Notion., Manage call routing for the team using Dialpad., Track the call flow of the team in Dial pad., Complete building application forms using the platform Nitro., Inform and confirm information and orient clients on how to sign the forms correctly., Research missing information and fill it out using the county’s property database.

Skip trace leads information and upload to Mojos CRM., Distribute lists of leads to agents to cold call., Double check our agents of any uncompleted tasks/follow-up calls and add a reminder to their Mojo calendar daily., Make sure Zaps (Zapier) transfers from Mojo with the complete information to Kvcore., Prepare and create Marketing Campaigns using Kvcore., Program and post Marketing flyers via facebook keep track of response., Create and distribute Marketing emails using Mailchimp., Upload organic leads manually and activate or update alerts for property search., Follow up via text email with leads who answer automated messages in Kvcore., Remind our listing agents to follow up with our warm leads., Fill out listing agreements, rental paperwork or offer paperwork using the platform Dotloop., Research Information using Narrpr or Property Shark as a resource., Stay posted for meetings and announcements, on Workspace, and take memorandums to present to superiors., Keep track of our team’s daily tasks on Podio., Upload Listed property information, documents in Podio., Evaluate the team's calls/ voicemail missed calls, voicemails, and text messages., Double check leads are labeled properly at the end of each call completed by agents., QA using Callrail.

Receive Inbound calls on Softphone Bria to provide customer service., Inform payment status for carriers/agents using the TRX database., Maintain positive composure with distressed carriers/agents., Inform process procedures to carriers for payment to be released., Communicate and follow up to resolve payment procedures for our carriers/agents with the accounting department via email., Search in the TRKX database for lost information carriers/agents/Factoring companies may need., Inform during processing for loads of the pickup/ delivery date/ load numbers/reference numbers/ confirm in reports if the load's merchandise arrived intact.

Call American clients to filter and book appointments, Create contracts for clients to sign, translate each contract (Spanish/English), and confirm contract details., Distribute flyers manually to potential clients to keep track of impact of response per area for future search of clients, Key person to communicate and translate during language barriers between crew members and Clients., Keep track of crew members activities when working on the field making sure the project schedule and goals are followed on time.