Versatile hospitality professional with over two years of experience in customer service, hotel operations, and F&B. Adept at delivering exceptional guest experiences, supporting seamless hotel functions, and maintaining high standards. Holds a Master’s degree from a London university and a strong foundation in hospitality management.
Dedicated to delivering personalized and high-quality guest experiences in hospitality settings.
Skilled in creating positive interactions that enhance overall customer satisfaction and loyalty.
Proficient in managing guest check-ins, check-outs, reservations, and communication workflows.
Experienced in supporting F&B operations, ensuring quality service during peak times.
Starbucks
Deliver exceptional customer service by preparing and serving beverages to brand standards. Engage with customers professionally to ensure a positive and welcoming experience. Operate POS systems, handle cash transactions, and maintain accuracy under pressure. Maintain cleanliness, hygiene, and food safety standards at all times. Work collaboratively within a team to manage high-volume service periods efficiently
Radisson Blu Plaza
Provided high-quality guest service in line with Radisson brand standards. Supported daily hotel operations across departments as required. Assisted guests with inquiries, requests, and service recovery situations. Maintained professionalism while handling international and corporate guests. Complied with operational procedures, safety regulations, and service protocols
Radisson Blu Plaza
Completed rotational internship across key hotel departments. Assisted front office operations including guest check-ins, check-outs, and reservations. Supported food & beverage service during peak operational hours. Observed and applied standard operating procedures in a luxury hotel environment. Developed practical understanding of guest relations and hotel workflows
MSc
Bachelor’s Degree
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