Vivian - Desarrollador con 5 años de experiencia en tecnologías web y aplicaciones móviles

Desarrollo de front-end y back-end en proyectos diversos usando frameworks como React y Node.js.

Participación en metodologías ágiles para coordinar y entregar proyectos en tiempo y forma.

Colaboración en la creación de soluciones amigables y funcionales para usuarios finales.

Implementación y optimización de esquemas de datos en proyectos de diferentes magnitudes.

Provided real-time chat support in English and Spanish., Resolved customer inquiries efficiently, maintaining high satisfaction scores., Managed multiple chats simultaneously.

Designed and managed paid ad campaigns., Increased brand engagement and sales through creative strategies., Created visual content and optimized social media presence.

Provided bilingual customer support for Cash App., Resolved technical and account-related issues under pressure.

Supported customers of the Lifeline government program., Assisted clients with wireless service setup and account troubleshooting.

Managed customer inquiries via Zendesk (chat & email)., Handled U.S. visa-related tickets with accurate documentation., Maintained high customer satisfaction in a fully remote environment.

Starred in the theatrical production 'Juego de Niños', addressing social and historical themes related to the Colombian armed conflict., Performed in live, in-person stage presentations, strengthening public speaking, emotional expression, and stage presence., Developed strong teamwork and collaborative skills through rehearsals and ensemble work.